Privacy Policy

• Visitors to our websites
• Customers — hospitals, clinics, laboratories and other businesses that subscribe to our Services
• Users — staff of our customers who log in to our software
• End users — patients or customers of our clients who communicate with them through our WhatsApp messaging service

a) Information you give us: name, business name, email address, phone number, address, GST details, account login details, and details you share when you book a demo, contact us or request support. Payments are processed by third-party payment gateways; we do not store full card details.

b) Information our customers store in our software: hospitals and businesses using our software may enter data such as patient or employee names, contact details, appointments, billing and records. This data is owned and controlled by our customer, and we process it only on their instructions to provide the Services.

c) WhatsApp Business messaging data: when a business connects its WhatsApp Business Account to our platform through Meta's Embedded Signup, we may access its WhatsApp Business Account ID, phone number ID, display name and message templates; messages sent and received through the platform (phone numbers, names, message content, media, and delivery/read status); and access tokens issued by Meta that let us send and receive messages on the business's behalf.

d) Information collected automatically: IP address, browser type, device information, pages visited, and cookies (see Section 9).

• To provide, operate and maintain our Services
• To send and receive WhatsApp messages on behalf of our business customers, as they instruct
• To create and manage accounts and provide customer support
• To process payments and send invoices
• To send service updates, security alerts and, with your consent, marketing communications
• To improve our products and fix problems
• To comply with legal, tax and regulatory requirements
• To detect and prevent fraud, abuse and security incidents

We do not sell your personal information. We do not use WhatsApp message content or patient data for advertising.

• We request only the permissions needed to provide the Service, such as whatsapp_business_management, whatsapp_business_messaging and business_management.
• We use data received from Meta only to provide messaging features to the business that authorised us.
• We do not share Meta platform data with third parties except as needed to provide the Service or as required by law.
• Our use of this data complies with the Meta Platform Terms and the WhatsApp Business Terms of Service.

A business can disconnect our app at any time from Meta Business Settings → Integrations / Apps.

We share information only with:

• Service providers who help us run the Services (cloud hosting, email, SMS, payment gateways), under confidentiality obligations
• Meta Platforms, Inc. / WhatsApp LLC, to deliver WhatsApp messages
• Legal authorities, when required by law, court order or government request
• A successor entity, if MESCOPE SOLUTIONS is involved in a merger, acquisition or sale of assets

We understand that medical information is sensitive. For data stored in Techmediz:

• The hospital or clinic is the Data Fiduciary (controller); MESCOPE SOLUTIONS acts as the Data Processor.
• Access is restricted to authorised users through role-based permissions.
• Patients who wish to access, correct or delete their records should contact their hospital or clinic directly. We will support the hospital in responding to such requests.

• Data is stored on secure servers — in the cloud, or on the customer's own server for on-premise installations.
• We use encryption in transit (HTTPS/TLS), access controls, regular backups and activity logs.
• No method of transmission or storage is 100% secure, but we take reasonable security practices and procedures as required under the Information Technology Act, 2000 and its rules.

• Account and business data is kept for as long as your account is active and as needed to provide the Services.
• WhatsApp message data is kept for as long as the business customer requires it, or until they delete it or close their account.
• After an account is closed, we delete or anonymise data within 90 days, unless we are required by law to keep it longer (for example, tax and accounting records).

Our websites use cookies to keep you logged in, understand how visitors use the site, and improve performance. You can disable cookies in your browser settings, though some features may not work properly.

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw your consent at any time
• Nominate another person to exercise your rights
• Raise a grievance with us or with the Data Protection Board of India

To exercise any of these rights, email arulraj@mescopesolutions.com.

To request deletion of your data, including data received through Facebook or WhatsApp:

1. Email arulraj@mescopesolutions.com with the subject "Data Deletion Request".
2. Include your name, business name, and the phone number or email linked to your account.
3. We will confirm your request and delete your data within 30 days, except where we are required by law to retain it.

You can also remove our app's access at any time from Facebook Settings → Business Integrations, or Meta Business Settings → Integrations.

Our Services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data directly from children. Data about minors (for example, patient records) is entered and controlled by our business customers as described in Section 6.

Our websites may contain links to other websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. For significant changes, we will notify customers by email or through our software.

For any questions, requests or complaints about this Privacy Policy, contact our Grievance Officer:

We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.